At DAURAA, we take pride in offering luxurious, high-quality perfumes and want you to enjoy your purchase completely. Please read our refund and returns policy carefully.
Returns
Currently, we do not accept returns unless the product is damaged or defective upon delivery.
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order.
To report an issue, email info@dauraa.com or call +92 329 6161349, including your order number and a photo of the damaged product.
Once verified, we will replace the product at no extra cost or provide store credit, based on your preference.
Refunds
Refunds are only processed for damaged or defective items.
Refunds are issued as store credit or replacement, depending on your choice.
Once an order is in process or delivered in perfect condition, it cannot be canceled or refunded.
Important Notes
Please inspect your package immediately upon delivery. Any damage or issue should be reported within 48 hours.
DAURAA is not responsible for damages caused by mishandling after delivery.
Refunds or replacements may take 3–5 business days after your claim is verified.
Contact Us
For any questions or concerns about your order, returns, or refunds:
- Email: info@dauraa.com
- Phone: +92 329 6161349 (Mon–Sat 9:30 am–10:00 pm, Sun 11:00 am–8:00 pm PKT)
We are committed to ensuring your experience with DAURAA perfumes is delightful and worry-free.